Wondering how to manage virtual teams, deal with change,
make a presentation, coach team members, manage your time, or provide service excellence? Check out the Leadership Collections
available at 2501 Main in Stevens Point and the Health Science Library at Mercy
Medical Center in Oshkosh. Over 500
leadership/management books are available.
You can also peruse the collection here
and we can send books to you.
Several
new books have recently been added to the Leadership Collection. Please contact Deb Knippel if you would like
to check out any of these new materials or existing books.
The HCAHPS
Handbook: Tactics to improve Quality and
the Patient Experience by Lyn Ketelsen, RN, MBA; Karen Cook, RN, and Bekki
Kennedy. This is an updated and revised
edition. 
Crucial Accountability:
Tools for Resolving Violated Expectations, Broken Commitments, and Bad
Behavior
by Kerry Patterson, Joseph Grenny, David Maxfield, Ran McMillan, and Al
Switzler. This is the updated second edition of Crucial
Confrontations. 
Service Excellence is
as Easy as PIE (Perception Is Everything) by Liz Jazwiec. Liz Jazwiec also wrote Eat That Cookie! and Hey Cupcake! We Are All Leaders and has
been a keynote speaker for our Clinical Conferences. 